Mountain landscape

Standard Returns and Policy

We want you to be happy with your purchase.

Nothing in this Policy is intended to limit your statutory rights in any way.

 

Preparing your products for a return

To ensure your request is processed as soon as possible you are responsible for the following when returning your products;

  • Contact us on info@lifelegacies.co.za and inform us the defect and your desire to get a refund or have the item exchanged.
  • You will arrange for a courier to return the product to us at your own cost. 
  • Please ensure that you have informed us via email and we have responded confirming you return.
  • After receipt of this email from us, return the item to 31 Glenugie Road, Pinetown, 3610

After receiving your return, we will inspect the item and confirm via email of our findings. Please note on the following:

  • Clearly mark your return reference number on the outside of the parcel.
  • Include all accessories and parts that were sold with the product.
    1.  

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by send us an email: info@lifelegacies.co.zasoons