Our Policy on Privacy Refund Returns

Our website address is: https://lifelegaciesshop.co.za.

Comments

When visitors leave comments on the site we collect the data shown in the comments, and also the visitor’s IP address and browser user string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment or give your shipping information on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist. If you log out of your account, the login cookies will be removed.

If you edit or publish an review or comment, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the post you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Refund and Returns

Standard Returns and Policy

We want you to be happy with your purchase.

Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as soon as possible you are responsible for the following when returning your products;

  • Contact us on info@lifelegacies.co.za and inform us the defect and your desire to get a refund or have the item exchanged.
  • You will arrange for a courier to return the product to us at your own cost. 
  • Please ensure that you have informed us via email and we have responded confirming your return.
  • After receipt of this email from us, return the item to 31 Glenugie Road, Pinetown, 3610

After receiving your return, we will inspect the item and confirm via email of our findings. Please note on the following:

  • Clearly mark your return reference number on the outside of the parcel.
  • Include all accessories and parts that were sold with the product.
    1.  

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by send us an email: info@lifelegacies.co.za 

Contact us on info@lifelegacies.co.za if you have any queries

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